Legal Information

You can access legal information such as terms of use, privacy policy, KVKK disclosure text and cookie policy of Citrus Hotels website on this page.

Privacy & Cookie Policy

This Privacy & Cookie Policy has been prepared by Citrus Hotels, acting as the data controller, to inform visitors, users, individuals making reservation requests, and relevant parties contacting us via the contact form about personal data processing activities conducted through the citrushotels.com.tr website and associated digital channels.

As Citrus Hotels, we place great importance on protecting the privacy of personal life and ensuring that personal data is processed in compliance with the law. Personal data is processed in accordance with applicable legislation, including the Personal Data Protection Law No. 6698, for specific, explicit, and legitimate purposes, and in a manner that is relevant, limited, and proportionate to the purpose for which it is processed.

1. Data That May Be Processed

If you visit our website, contact us, make a reservation or request a quote, or use the forms on the site, the following categories of data may be processed:

Identity and contact information
Reservation, accommodation, and request information
Transaction security data
IP address, device information, browser information, and log records
Preference, request, complaint, and feedback information
Usage data obtained through cookies and similar technologies

2. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

To manage reservation, pre-reservation, offer, and accommodation processes
Responding to your communication requests and contacting you again
Conducting customer satisfaction processes
Ensuring site security and preventing misuse
Fulfilling legal obligations
Evaluating requests, suggestions, and complaints
Measuring site performance, improving the user experience, and enhancing content
Conducting marketing, analytics, and personalization activities if you provide explicit consent

3. Methods of Collecting Personal Data and Legal Grounds

Your personal data may be collected electronically through automated or partially automated means via website forms, cookies, contact forms, email correspondence, phone calls, reservation requests, digital advertising, and analytics tools.

These data may be processed to fulfill legal obligations under applicable legislation, for the establishment or performance of a contract, to protect legitimate interests, and, where necessary, based on your explicit consent.

4. Transfer of Personal Data

Your personal data may be transferred, subject to compliance with applicable laws, to authorized public institutions and organizations, legally authorized private individuals, suppliers providing IT infrastructure services, business partners providing support in reservation and operational processes, and technical service providers, solely for the purposes outlined above.

In cases where data must be transferred abroad, such transfers are conducted solely within the framework of safeguards compliant with applicable data protection laws.

5. General Information on Cookies

Our website may use cookies and similar technologies to enhance the user experience, ensure the secure and efficient operation of the site, conduct traffic analysis, and personalize certain content.

Cookies are small text files stored on your device via your browser by the website you visit. These files allow the site to remember your preferences, manage your session, and generate statistical data regarding site usage.

6. Types of Cookies Used

Essential Cookies: These are necessary for the website to function, ensure security, and perform basic functions.
Functional Cookies: These help remember settings such as language preferences, session preferences, or other settings that enhance user convenience.
Performance and Analytics Cookies: These help us understand how the site is used, identify performance issues, and improve service quality.
Marketing and Targeting Cookies: With your explicit consent, these cookies may help us provide content and campaigns that are more relevant to your interests.

7. Cookie Preferences

Cookies other than essential cookies are only activated if you explicitly consent. You can always update your cookie preferences through the cookie management section on our website; you may also withdraw any consent you previously provided.

You can also delete, block, or limit the use of certain types of cookies by changing your browser settings. However, disabling certain cookies may prevent some parts of the website from functioning as expected.

8. Measures Regarding Data Security

Citrus Hotels strives to implement appropriate technical and administrative measures to prevent the unlawful processing and access of personal data, and to ensure and maintain data security. Nevertheless, it cannot be guaranteed that data transmissions over the internet are entirely risk-free.

9. Retention Periods

Your personal data is retained for the duration required by the relevant processing purpose and for the statutory retention periods prescribed by applicable legislation. Upon the expiration of the retention period or the cessation of the processing purpose, the data is deleted, destroyed, or anonymized in accordance with applicable legislation.

10. Data Subject Rights

As a data subject under Law No. 6698, you have the right to: inquire whether your personal data is being processed; request information regarding such processing if it has occurred; learn the purpose of processing and whether it is being used in accordance with that purpose; know the third parties to whom your data has been transferred within or outside the country; request the correction of your data if it has been processed inaccurately or incompletely; request its deletion or destruction under the conditions stipulated by law, request that the processing be notified to third parties, object to a decision made solely through automated systems that results in a negative outcome for you, and request compensation for any damage incurred due to unlawful processing.

11. Method of Submission

You may contact us regarding your personal data and requests under this policy using the following contact information:

Data Controller: Citrus Hotels
Address: Arapsuyu Mah. 608. Sok. No: 8 Konyaaltı / Antalya
Phone: +90 (850) 777 0 999
Email: info@citrushotels.com.tr
Website: citrushotels.com.tr

12. Updates

Citrus Hotels reserves the right to make changes to this Privacy & Cookie Policy in accordance with changes in legislation, technical requirements, or operational needs. The current text becomes effective as of the date it is published on citrushotels.com.tr. Last updated: 2026.

K.V.K.K. Clarification Text

As the data controller, Citrus Hotels places importance on the lawful processing and protection of your personal data in accordance with the Personal Data Protection Law No. 6698 (“KVKK”). This Privacy Notice has been prepared to inform data subjects about data processing activities conducted through the citrushotels.com.tr website.

1. Identity of the Data Controller

Company: Citrus Hotels
Address: Arapsuyu Mah. 608. Sok. No: 8 Konyaaltı / Antalya
Phone: +90 (850) 777 0 999
Email: info@citrushotels.com.tr
Website: citrushotels.com.tr

2. Processed Personal Data

If you contact us, make a reservation request, or visit our website, the following personal data may be processed:

Identification information
Contact information
Reservation and accommodation information
Request and message content
Transaction security information
IP address and log records
Cookie and usage data

3. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

To manage reservation and accommodation processes
Evaluation of communication requests
Managing customer relationship processes
Evaluating requests and complaints
Improving service quality
Ensuring site security
Compliance with legal obligations
Providing information to authorized institutions and organizations
Ensuring business continuity and the execution of operational processes
Conducting marketing and analysis activities upon the provision of explicit consent

4. Method of Collection and Legal Basis for Personal Data

Your personal data may be collected through automated or partially automated methods via website forms, email, telephone, reservation requests, cookies, and similar digital tools.

Your data may be processed based on the following legal grounds:

Directly related to the conclusion or performance of a contract
Compliance with legal obligations
Protection of the data controller’s legitimate interests
The explicit consent of the data subject
Where processing is necessary for the establishment, exercise, or defense of a legal claim

5. Transfer of Personal Data

Your personal data may be transferred to authorized public institutions and organizations if necessary to fulfill the purposes specified above;

To authorized public institutions and organizations
To legally authorized private individuals
To technical service providers
Business partners providing support in reservation and operational processes
IT infrastructure service providers

may be transferred in accordance with the law.

6. Retention Period for Personal Data

Your personal data is retained for as long as necessary to fulfill the purposes of processing and for the legal periods specified in relevant legislation. Upon the expiration of the retention period, the data is deleted, destroyed, or anonymized in accordance with the law.

7. Rights of the Data Subject

As a data subject under Article 11 of the KVKK, you have the following rights:

To learn whether your personal data is being processed
To request information regarding such processing
To learn the purpose of processing and whether it is being used in accordance with that purpose
To learn the third parties to whom your personal data has been transferred within or outside the country
To request the correction of incomplete or incorrect data
Requesting that your data be erased or destroyed in accordance with the conditions set forth in the legislation
Request that the processing activities be notified to third parties
Objecting to a decision made against you as a result of analysis by automated systems
Requesting compensation for damages incurred due to unlawful processing

8. Application Method

You may submit your requests under the KVKK using the contact information below:

Company: Citrus Hotels
Address: Arapsuyu Mah. 608. Sok. No: 8 Konyaaltı / Antalya
Phone: +90 (850) 777 0 999
Email: info@citrushotels.com.tr
Website: citrushotels.com.tr

Your applications will be processed as soon as possible and no later than 30 days, depending on the nature of the request.

9. Update

Citrus Hotels reserves the right to make changes to this Privacy Notice in accordance with changes in legislation or operational needs. The updated text takes effect on the date it is published at citrushotels.com.tr. Last updated: 2026.

Terms of Use

All users visiting this website (citrushotels.com.tr) are deemed to have accepted the terms of use set forth below. This website is managed by Citrus Hotels and the site content is provided for informational purposes.

1. General Provisions

All content, designs, text, images, logos, and other materials on this website are the property of Citrus Hotels or are used under license from the relevant rights holders. Visitors using the site agree to comply with these terms of use.

2. Scope of Services

General information regarding hotels, room types, services, and accommodation options is provided via the website. The information on the site is intended to provide a general overview prior to booking, and the final scope of services is subject to the terms specified at the time of booking.

3. Accuracy of Content

Citrus Hotels exercises due diligence to ensure that the information on the website is current and accurate. However, no liability is accepted for any discrepancies arising from typographical errors, technical deficiencies, or information requiring updates.

Citrus Hotels reserves the right to modify, update, or remove the content on the website without prior notice.

4. Intellectual Property Rights

All content on the website is either the copyright of Citrus Hotels or is used under license. The site content may not be copied, reproduced, republished, modified, or used for commercial purposes.

Unauthorized use of the site content may result in legal and criminal proceedings.

5. User Responsibilities

Users visiting the site:

Agree to use the site in compliance with the law and regulations
Refrain from any actions that may threaten site security
Not to share misleading or harmful content
Not to infringe upon the rights of other users

agree to the following.

6. Third-Party Links

The website may contain links to third-party websites. These links are provided solely for the user’s convenience. Citrus Hotels is not responsible for the content of the linked sites.

7. Limitation of Liability

Citrus Hotels shall not be held liable for any direct or indirect damages arising from interruptions, technical errors, data loss, or similar issues that may occur during the use of the website.

The user acknowledges that they use the website at their own risk.

8. Right to Make Changes

Citrus Hotels reserves the right to update these Terms of Use without prior notice. The updated terms take effect on the date they are published on the website.

9. Governing Law

These Terms of Use are governed by the laws of the Republic of Turkey. In the event of any disputes, the courts and enforcement offices located at the address of Arapsuyu Mah. 608. Sok. No: 8 Konyaaltı / Antalya shall have jurisdiction.

10. Contact

Company: Citrus Hotels
Address: Arapsuyu Mah. 608. Sok. No: 8 Konyaaltı / Antalya
Phone: +90 (850) 777 0 999
Email: info@citrushotels.com.tr
Website: citrushotels.com.tr

Last updated: 2026

Distance Sales Agreement

This Distance Selling Agreement is established between the user (“Consumer”) who makes a reservation, pre-reservation, or service request via the citrushotels.com.tr website and the service provider Citrus Hotels under the following terms and conditions.

1. Parties

Seller / Service Provider: Citrus Hotels
Address: Arapsuyu Mah. 608. Sok. No: 8 Konyaaltı / Antalya
Phone: +90 (850) 777 0 999
Email: info@citrushotels.com.tr
Website: citrushotels.com.tr

The consumer is deemed to have accepted the terms of this agreement when they submit a reservation request or purchase a service through the website.

2. Subject Matter of the Agreement

The subject matter of this agreement is the determination of the parties’ rights and obligations regarding the accommodation services requested by the Consumer electronically via the citrushotels.com.tr website.

The services provided are limited to hotel accommodation, room reservations, and the service scopes specified on the website.

3. Service Information

The basic features of the service subject to the reservation, including room type, accommodation dates, and service details, are included in the information provided to the user during the reservation process.

Prices may vary depending on the selected date range, room type, and scope of services.

4. Reservation and Payment

The information provided by the user during the reservation process must be accurate and complete. Citrus Hotels cannot be held responsible for any issues arising from incorrect or incomplete information.

Payment transactions may be processed via online payment systems, if available, or through the methods specified during the reservation.

Citrus Hotels reserves the right to refuse to confirm or cancel a reservation if deemed necessary.

5. Cancellation and Modification Terms

Reservation cancellation and modification terms are subject to the conditions specified at the time of booking. During certain periods, cancellation and modification requests may be restricted or subject to fees.

Refunds may not be issued for cancellation requests made close to the reservation date.

Detailed cancellation terms are provided to the user upon reservation confirmation.

6. Right of Withdrawal

Under the Distance Contracts Regulation, the right of withdrawal may not apply to accommodation services that must be performed by a specific date. Therefore, cancellation and change conditions will apply once the reservation process is completed.

7. Provision of the Service

The service will be provided at the relevant hotel on the dates selected during the reservation. The scope of the service may be modified due to force majeure, technical issues, or operational necessities.

8. Force Majeure

Natural disasters, pandemics, fires, strikes, infrastructure outages, decisions by official authorities, or circumstances beyond the parties’ control are considered force majeure. In such cases, the parties’ liabilities may be limited.

9. Resolution of Disputes

The laws of the Republic of Turkey shall govern the interpretation and enforcement of this agreement. Disputes shall be resolved by the Consumer Arbitration Boards and Consumer Courts.

10. Entry into Force

This agreement enters into force when the consumer completes the reservation process via the website.

Contact Information

Company: Citrus Hotels
Address: Arapsuyu Mah. 608. Sok. No: 8 Konyaaltı / Antalya
Phone: +90 (850) 777 0 999
Email: info@citrushotels.com.tr
Website: citrushotels.com.tr

Last updated: 2026

CCTV Lighting Text

CCTV Privacy Notice

This privacy notice has been prepared by Citrus Hotels, acting as the data controller, to inform data subjects regarding the processing of personal data within the scope of closed-circuit television (CCTV) systems used to ensure operational security.

1. Data Controller

Company: Citrus Hotels
Address: Arapsuyu Mah. 608. Sok. No: 8 Konyaaltı / Antalya
Phone: +90 (850) 777 0 999
Email: info@citrushotels.com.tr
Website: citrushotels.com.tr

2. Purpose of Video Surveillance Activities

Camera systems used in hotels, buildings, facilities, and their annexes are used for the following purposes:

Ensuring physical security of the premises
To protect the safety of guests, visitors, and employees
Preventing potential security breaches
Compliance with legal obligations
To obtain evidence in the event of potential disputes
Ensuring the safe execution of service quality and operational processes

3. Categories of Processed Data

Visual recording data is processed within the scope of camera recordings. Camera systems cover only common areas; no camera recordings are made in private areas to protect individuals’ privacy.

4. Legal Basis

Camera surveillance activities are conducted in accordance with Article 5 of the Personal Data Protection Law No. 6698, based on the legitimate interests of the data controller. Security measures are designed in a manner that does not infringe upon individuals’ fundamental rights and freedoms.

5. Method of Data Collection

Your personal data is collected automatically through camera systems located within the hotel and facility premises.

6. Retention Period of Records

Camera recordings are retained for the duration required by the purpose of processing and are either deleted at the end of this period or automatically overwritten with new recordings.

If necessary for a potential legal proceeding or security investigation, recordings may be retained in accordance with applicable legislation.

7. Data Transfer

Camera recordings may be shared with authorized public institutions and organizations only when necessary and within the scope of legal obligations.

Otherwise, no data is shared with third parties.

8. Data Security

Citrus Hotels takes the necessary technical and administrative measures to ensure the security of camera recordings. The recordings are protected so that they can only be accessed by authorized personnel.

9. Data Subject Rights

Under Article 11 of the KVKK, data subjects have the following rights:

To learn whether their personal data is being processed
To request information regarding such processing
To learn the purpose of the processing
To learn the third parties to whom the data has been transferred
To request the correction of incomplete or incorrect data
Requesting compensation for damages incurred due to unlawful processing

10. Submission

You may submit your requests under the KVKK through the following contact channels:

Company: Citrus Hotels
Address: Arapsuyu Mah. 608. Sok. No: 8 Konyaaltı / Antalya
Phone: +90 (850) 777 0 999
Email: info@citrushotels.com.tr
Website: citrushotels.com.tr

Last updated: 2026